Privacy Policy

Introduction

Look, we get it - privacy policies can be a slog. But when you're trusting us with your heritage building or industrial site, you deserve to know how we handle your info.

At Iron Veil Quest Architecture, we've been working on industrial heritage projects since our founding, and we take the same careful approach with your data that we do with century-old steel structures. This policy lays out what we collect, why we need it, and how we keep it safe.

We're based in Toronto, Ontario, Canada, which means we're bound by Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). That's your baseline protection, but honestly, we go further because it's just the right thing to do.

Information We Collect

What You Give Us Directly

When you reach out through our contact forms or give us a call, we collect stuff like:

• Your name and how to reach you (email, phone number)
• Company or organization name if you're representing one
• Project details - where your building is, what you're hoping to do with it
• Any photos or documents you share about your site
• Communication history - yeah, we keep records of our conversations so we don't lose track of your project

Stuff We Gather Automatically

Like most websites these days, we collect some technical data when you browse around:

• IP address and general location (not your exact address, just city/region)
• Browser type and device info
• Which pages you visit and how long you hang out
• Where you came from (like if you clicked a link from another site)
• Basic analytics to help us improve the site

Project-Specific Information

Once we're working together, we'll need more detailed stuff:

• Property details and historical documentation
• Site survey data and architectural assessments
• Budget information and project timelines
• Stakeholder contacts and municipal permits

How We Use Your Information

We're not gonna sell your email to some random marketing list. Here's what we actually do with your data:

When We Share Information

We're pretty protective of your data, but there are times when we need to share it:

Project Partners & Contractors

Heritage restoration isn't a solo gig. We work with structural engineers, heritage consultants, steel fabricators, and other specialists. They'll get the info they need to do their part of your project - nothing more.

Municipal Authorities & Heritage Organizations

When you're restoring heritage buildings, you've gotta deal with permits and approvals. We'll share relevant project details with city planning departments, heritage boards, and similar bodies as required by law.

Service Providers

We use various tools to run our business - email hosting, cloud storage, project management software, accounting systems. These providers might process your data, but they're all bound by their own privacy agreements and Canadian law.

Legal Requirements

If we're legally required to disclose information (like through a court order or regulatory investigation), we'll comply. But we'll notify you first unless we're prohibited from doing so.

What We Don't Do: We don't sell your data to third parties. Period. We're not in that business.

Cookies & Tracking Technologies

Yeah, we use cookies - not the steel-cutting kind, the digital kind. Here's the breakdown:

Essential Cookies

These keep the site working properly. They remember your session, help forms work correctly, and maintain security. Can't really turn these off without breaking things.

Analytics Cookies

We use these to understand how people navigate our site - which pages are popular, where folks are getting stuck, that sort of thing. Helps us make the site better for everyone interested in industrial heritage.

Preference Cookies

These remember your choices so you don't have to keep telling us the same stuff every visit.

How We Protect Your Data

We've spent years figuring out how to preserve hundred-year-old industrial buildings. We take that same careful approach with your digital information.

Look, no system is 100% bulletproof, and we won't pretend otherwise. But we're doing everything reasonably possible to keep your information safe. If there's ever a data breach that affects you, we'll let you know promptly as required by Canadian law.

Your Privacy Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

How Long We Keep Your Data

We don't hoard information forever. Here's our general approach:

• Active projects: Throughout the project and for 7 years after completion (that's the professional standard for architectural records in Canada)
• Inquiries that don't turn into projects: About 2 years, in case you come back to us
• Marketing communications: Until you unsubscribe or ask us to delete it
• Financial records: 7 years minimum for tax purposes